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Exam 3: Organizational Commitment

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Question 21

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Describe the four general ways of responding to negative events at work.

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The four general ways of responding to n...

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Question 22

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Tim is a new hire at The Journal, a weekly publication.He does not like his job and is not committed to the organization.He hardly exerts any effort that is required to keep his job.Tim is staying with The Journal because he does not want to be "unemployed." Tim is a(n) "______."

A) star
B) citizen
C) lone wolf
D) apathetic
E) dog

F) A) and D)
G) A) and C)

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Question 23

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Tardiness reflects the tendency to arrive at work late or leave work early.

An active, constructive response to a negative situation, in which individuals attempt to improve the situation, is referred to as _____.

Apathetics tend to respond to negative events with _____, because they are low performers who lack marketable skills, and who do not have a high enough level of organizational commitment needed to engage in acts of citizenship.

Which of the following types of employees possesses high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?

The _____ model of withdrawal argues that the various withdrawal behaviors negatively correlate with one another-that doing one means you're less likely to do another.The idea is that any form of withdrawal can compensate for, or neutralize, a sense of dissatisfaction, which makes the other forms unnecessary.

Describe the characteristics of continuance commitment.

Red, Jess, and Frankare coworkers at Crossroad Inc.Having worked at CI for five years now, the three are discussing their career one day during lunch break when they heard Mary just quit and decided to work for a competitor.Frank remarks that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion.He has put in the time and hard work for this promotion.If he left for another company, he will not likely get this opportunity again.Ted replies to Frank that for him, it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there.When they asked Jess about how he felt, Jess indicates that Mary had no bonds to CI.She was relatively new and had not invested any time at CI."For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success.There is no way that I can desert them by leaving for another company." Jess is exhibiting:

When employees engage in moonlighting, they use work time and resources to complete something other than their job duties, such as assignments for another job.

"_____" indicates an intentional desire on the part of the employee to look like he/she is working, even when not performing work tasks.

The "_____ syndrome" is characterized by anger, depression, fear, distrust, and guilt that affects the employees who remain with an organization after a downsizing.

Which of the following is one of the three types of organizational commitment?

Employees who feel a sense of continuance commitment identify with the organization, accept that organization's goals and values, and are more willing to exert extra effort on behalf of the organization.

Continuance commitment is defined as a desire to remain a member of an organization due to a feeling of obligation.

An organization can build an obligation-based sense of commitment by becoming a charitable organization.Explain.

"_____" possess low levels of both organizational commitment and task performance.

EuroOne, a mutual fund company, is cutting its human resource in large numbers because of the recession.The employees who still have their jobs are angered and depressed by the happenings.They have lost the trust they had in the management and are not sure if their future is secure with EuroOne.The employees are facing the "_____ syndrome."

Employees falling under the category of "lone wolves" possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs.

Which of the following types of employees possesses high commitment and high performance and are held up as role models for other employees?