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Dell Computer sells made-to-order PCs to customers online via its website,it is an example of which type of marketing channel?


A) indirect channel
B) strategic channel alliances
C) marketing channel
D) dual distributive channel
E) direct channel

F) B) and E)
G) A) and C)

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Multichannel marketing


A) creates greater elasticity of demand for its products.
B) can leverage the value-adding capabilities of different channels.
C) creates greater inelasticity of demand for its product.
D) allows firms to legally circumvent paying taxes on revenue generated by online sales.
E) allow customers to avoid shipping and handling charges.

F) A) and D)
G) A) and E)

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example of a(n) __________ is when Kraft Foods uses the distribution system of Ajinomoto,a major Japanese food company,to market its Maxwell House coffee in Japan.


A) direct marketing channel
B) industrial distribution system
C) dual distribution system
D) franchising operation
E) strategic channel alliance

F) A) and D)
G) A) and B)

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are the three questions marketing executives consider when choosing a marketing channel and intermediaries?

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Marketing executives typically consider ...

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manufacturers have tried to use the brand loyalty of their consumers to force retailers to carry manufacturers' products and none from their competitors.These manufacturers were trying to force retailers to participate in a practice known as a(n)


A) resale restriction.
B) vertical integration.
C) exclusive dealing.
D) refusal to deal.
E) tying arrangement.

F) D) and E)
G) None of the above

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has set about to build a single __________ that would handle raw material procurement,manufacturing,logistics,customer support,order entry,and customer fulfillment across all of IBM-something that had never been done before.


A) integrated supply chain
B) extranet computer system
C) customer service department
D) intranet supply network system
E) global procurement network

F) A) and E)
G) A) and B)

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Channels are typically designed to satisfy one or more of four consumer buying requirements.When a membership book club allows its members to use the Internet to notify the company whether they want to receive the next month's issue,the book club is appealing to which buyer requirement?


A) information
B) convenience
C) variety
D) pre- or postsale services
E) adaptability

F) A) and B)
G) A) and C)

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Based on the information presented in the Channel Sales and Profit Marketing Dashboard above,which channel of distribution would the furniture manufacturer most likely consider dropping?


A) department store chains
B) furniture store chains
C) independent furniture stores
D) none of the above
E) Not enough information is given in the dashboard to make this determination.

F) A) and E)
G) B) and E)

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Cross-docking is most closely related to __________.


A) efficient supply chains
B) intermodal transportation
C) responsive supply chains
D) reverse logistics
E) logistics management

F) A) and B)
G) D) and E)

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supply chain refers to


A) the sequence of firms that performs activities required to create and deliver a product or service to ultimate consumers or industrial users.
B) an inventory management system where the supplier determines the product amount and assortment a retailer needs and automatically delivers the appropriate items.
C) mathematical formulas and calculations used in determining product volume and demand in order to generate the greatest revenue at the lowest cost.
D) activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible cost.
E) a specialized intermediary in the distribution chain responsible for the coordination of all production schedules.

F) B) and E)
G) All of the above

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Which of the following products or services must be provided by traditional and NOT by electronic marketing channels?


A) car rental reservations
B) software
C) healthcare
D) music
E) education

F) A) and C)
G) A) and B)

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a retailer owns a manufacturing operation,it is referred to as


A) forward integration.
B) lateral integration.
C) a joint venture.
D) horizontal integration.
E) backward integration.

F) A) and E)
G) D) and E)

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terms of target market coverage,density refers to the number of __________ in a geographical area.


A) target market customers
B) competitors
C) wholesalers
D) retail stores
E) stakeholders

F) All of the above
G) D) and E)

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Resale restrictions refer to when a supplier


A) requires a channel member to sell only its products.
B) requires a channel member to finance all loans through the seller's bank.
C) stipulates to whom distributors may resell the supplier's products and in what specific geographical areas or territories they may sell.
D) attempts to sell used or pre-owned products as new.
E) attempts to sell used products that have expired or will soon become obsolete without informing the buyer.

F) B) and D)
G) A) and B)

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inventory-management system whereby the supplier determines the product amount and assortment a retailer needs and automatically delivers the appropriate items is referred to as __________.


A) supplier-managed inventory
B) supply chain inventory
C) logistics-managed inventory
D) just-in-time inventory management
E) vendor-managed inventory

F) None of the above
G) All of the above

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MachineTools.com sells grinders,boring mills,and engine lathes.Its website lists products from over 700 machinery manufacturers,2,500 distributors of new equipment,and 650 dealers of used inventory for sale.MachineTools.com relies on a well-established channel of manufacturers,distributors,and machinery dealers to provide the merchandise that is sold through this


A) Internet government channel.
B) virtual marketing channel.
C) World Wide Web channel.
D) extranet channel.
E) electronic marketing channel.

F) B) and D)
G) None of the above

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the automobile industry,the supply chain manager is responsible for translating __________ into actual orders and arranging for delivery dates.


A) marketing goals
B) customer requirements
C) marketing information
D) production requirements
E) company goals

F) A) and E)
G) A) and D)

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objective of information and logistics management in a customer-driven supply chain is to minimize logistics costs while


A) satisfying suppliers.
B) maximizing profits.
C) maximizing supply chain membership.
D) delivering maximum customer service.
E) maximizing supply chain inefficiency.

F) B) and E)
G) B) and D)

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Briefly explain the differences between the terms supply chain management and the marketing channel.

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Supply chain management is the integrati...

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There are three types of contractual vertical marketing systems (VMS).List the systems and provide a brief description of each.

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There are three major types of contractu...

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