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Exam 5: Foundations of Employee Motivation

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Question 1

True/False

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Process theories of motivation include equity theory and Herzberg's motivator-hygiene theory.

A) True
B) False

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Question 2

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Carol is a recent high-school graduate with an excellent grade point average.After much thought,she decides to pursue a graduate degree in physics after she finishes her undergraduate degree and eventually become a professor.To attain this goal,she realizes that she must first study hard and do well in her undergraduate classes,then take the graduate entrance exam and apply to the best graduate programs in her field.Along the way,she wants to obtain an internship,as this will help her get into a quality graduate program.Which motivational mechanism of the goal-setting process does this scenario demonstrate?

A) directing attention
B) regulating effort
C) increasing persistence
D) fostering strategies and action plans
E) receiving feedback

F) C) and D)
G) A) and B)

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Question 3

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In _________ job design,managers change employees' tasks with the intent of increasing motivation and productivity.

"How much do I value the rewards I receive?" This question addresses

Arrow Furniture is a family-owned and operated manufacturer of high-end furniture located in North Carolina.The furniture industry has suffered from foreign competition over recent years.Nationwide,there have been massive layoffs and several large companies have closed.Arrow's workers are feeling these pressures and have begun displaying counterproductive behaviors.The HR manager recently told Mary Baker,the family member serving as CEO,that employees are threatening to unionize if they don't get higher pay and more job security.Mary is upset by this comment because the family has supported employees with decent salaries and health benefits.Higher wages are the last thing the company needs if they are to remain competitive. The Baker family wants to turn things around.They know they will have to be more competitive price-wise.This might be achieved by finding cheaper suppliers,lowering employee labor costs,or increasing productivity.That said,the Baker's strongly believe that it is important to "take care of their people," many of whom are lifelong employees. A global car manufacturer is going to open a new facility in the community.It is likely the company will offer higher salaries and better benefits than offered by Arrow Furniture.The firm is known to offer such benefits in an attempt to reduce the need for a union.Jobs at this plant will be more technically advanced than those at Arrow and the company is offering job training to those who are interested. The Bakers are aware that the nature of work at Arrow results in moderate levels of hygiene factors and low motivators. Using the 3-Step Problem-Solving Approach and the Organizing Framework,what should the Bakers do to motivate their employees and get support for the company’s future plans?

A(n) ______ theory attempts to describe how various person and environmental factors affect motivation.

Marcy left a large Fortune 500 company to go to a small start-up technology firm.Earlier in her career,Marcy wanted a high salary and corporate position,but now she wants something different.She wants to be part of something that will grow and she enjoys the flexibility a small firm offers.In addition,she is involved in decision making,so she almost feels like it's her own company.These differing needs represent steps in

Ted was dissatisfied with his job.He said that the company policy,supervision,and working conditions were responsible for his dissatisfaction.According to Frederick Herzberg's theory,________ are the extrinsic factors that create job dissatisfaction.

Georgia,one of your employees,appears to be motivated by a high need for achievement.Therefore,as her manager,you should put her in charge of projects.

Irene and Katie work at the same coffee shop.During a break,Katie,who has been on the job longer,finds out that Irene is earning the same hourly rate as she is.Katie trains new employees and has substituted for her shift supervisor when he calls in sick.She knows Irene is popular with customers and the staff,nevertheless,Katie is feeling as though she has been treated unfairly. What theory explains Katie's feelings? How can her manager address this situation?

Derek,Samantha,Raj,and Amira are on a team for their Strategy class.It is a capstone class that involves a semester-long project which will be 50 percent of their grade.All four students have heavy class loads and plan to apply to MBA programs.Derek and Amira think that they would like to go to a business school that emphasizes project-based learning.Raj is more concerned about getting his GPA up.Samantha has emerged as team leader.How can she keep everyone motivated?

Which of the following is not an example of a hygiene factor?

Interactional justice is defined as the perceived fairness of

The idea behind the job characteristics model is that

How do content and process theories of motivation differ? Name at least two of each type of motivation theory and use these to illustrate your points.Give specific examples from your life to support your comparison.

Claire has a law degree and brings five years of experience to her current job.She bills more client hours than any other associate.Claire receives a salary of $125,000,a bonus,medical and dental coverage,and two weeks paid vacation per year.From Claire's perspective,which of the following is an output of the individual-organization exchange relationship?

Allen,the manager,is setting goals and giving feedback to his staff.He is employing expectancy theory.

__________ is defined as the physical and cognitive changes individuals make in the task or relational boundaries of their work.

The two general categories of motivation theories are

Draw and explain the job characteristics model.Describe how a manager could use this model to increase employees' motivation.Describe a job you are familiar with according to this model.