Question 1

Briefly explain McClelland's acquired needs theory.How should managers use this model to motivate employees? What do you think your levels are of the needs that McClelland identified, and why do you think that?

Accepted Answer

McClelland focused on three needs: power...

Question 2

Which of the following is not a practice used to create a flexible workplace?

Accepted Answer

A)  Job sharing
B)  Telecommuting
C)  Gainsharing
D)  Part-time work
E)  Compressed workweeksF) B) and C)
G) B) and E)

Question 3

The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called

Accepted Answer

A)  horizontal loading.
B)  skill variety.
C)  task identity.
D)  task significance.
E)  autonomy.F) B) and E)
G) B) and C)

Question 4

When workers perceive they are being treated fairly on the job, they are most likely to

Accepted Answer

A)  pass up promotional opportunities.
B)  show improved safety practices.
C)  be a whistleblower.
D)  support organizational change.
E)  seek additional education.F) A) and C)
G) None of the above

Question 5

Motivation can be directly observed in another's behavior.

Accepted Answer

A) True 
 B)False

Question 6

Even when he started his first job, Galen was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job.Galen probably has a

Accepted Answer

A)  high need for achievement.
B)  high need for affiliation.
C)  high need for power.
D)  low need for achievement.
E)  high need for leadership.F) B) and E)
G) A) and D)

Question 7

According to Herzberg, motivating factors are the only factors associated with job satisfaction.

Accepted Answer

A) True 
 B)False

Question 8

Job enlargement by itself does not have a significant and lasting positive effect on job performance.

Accepted Answer

A) True 
 B)False

Question 9

______ is the expectation that successful performance of the task will lead to the desired outcome.

Accepted Answer

A)  Expectancy
B)  Reinforcement
C)  Valence
D)  Instrumentality
E)  EffortF) A) and C)
G) A) and E)

Question 10

In reinforcement theory, both extinction and punishment reduce the likelihood that a given behavior will be repeated.

Accepted Answer

A) True 
 B)False

Question 11

Job ______ is the opposite of job

Accepted Answer

A)  rotation; enrichment.
B)  rotation; enlargement.
C)  loading; enrichment.
D)  simplification; enrichment.
E)  simplification; enlargement.F) C) and D)
G) B) and E)

Question 12

A manager should administer punishment in public because the embarrassment amplifies the punishment and therefore its effectiveness.

Accepted Answer

A) True 
 B)False

Question 13

In two-factor theory, hygiene factors include achievement, recognition, and responsibility.

Accepted Answer

A) True 
 B)False

Question 14

The use of reinforcement theory to change human behavior is called behavior alteration.

Accepted Answer

A) True 
 B)False

Question 15

According to equity theory, increasing their inputs is one way that employees deal with perceptions of inequity.

Accepted Answer

A) True 
 B)False

Question 16

Expectancy theory suggests that people are motivated by how much they want something and how likely they think they are to get it.

Accepted Answer

A) True 
 B)False

Question 17

According to goal-setting theory, which of the following is necessary for goals to create high motivation and performance?

Accepted Answer

A)  Setting general goals that will work for multiple employees.
B)  Predetermining acceptable rewards for meeting goals.
C)  Setting goals that fulfill self-actualization needs.
D)  Reinforcing of desired behaviors.
E)  Setting goals linked to an action plan.F) B) and E)
G) B) and D)

Question 18

Define and explain the four types of reinforcement, including their effect on behavior.Give examples of each from your own experiences.

Accepted Answer

The four types are:
Positive reinforceme...

Question 19

Task significance describes the extent to which a job affects the lives of other people, whether inside or outside the organization.

Accepted Answer

A) True 
 B)False

Question 20

According to Maslow, a person who is deprived in both physiological and love needs will attempt to satisfy his or her love needs first.

Accepted Answer

A) True 
 B)False

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

______ is the expectation that successful performance of the task will lead to the desired outcome.

Correct AnswerverifiedShow Answer

According to equity theory, increasing their inputs is one way that employees deal with perceptions of inequity.

Correct AnswerverifiedShow Answer

In reinforcement theory, both extinction and punishment reduce the likelihood that a given behavior will be repeated.

Correct AnswerverifiedShow Answer

Task significance describes the extent to which a job affects the lives of other people, whether inside or outside the organization.

Correct AnswerverifiedShow Answer

According to Herzberg, motivating factors are the only factors associated with job satisfaction.

Correct AnswerverifiedShow Answer

Which of the following is not a practice used to create a flexible workplace?

Correct AnswerverifiedShow Answer

Job enlargement by itself does not have a significant and lasting positive effect on job performance.

Correct AnswerverifiedShow Answer

According to Maslow, a person who is deprived in both physiological and love needs will attempt to satisfy his or her love needs first.

Correct AnswerverifiedShow Answer

The use of reinforcement theory to change human behavior is called behavior alteration.

Correct AnswerverifiedShow Answer

Briefly explain McClelland's acquired needs theory.How should managers use this model to motivate employees? What do you think your levels are of the needs that McClelland identified, and why do you think that?

Correct AnswerverifiedMcClelland focused on three needs: power...View AnswerShow Answer

The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called

Correct AnswerverifiedShow Answer

In two-factor theory, hygiene factors include achievement, recognition, and responsibility.

Correct AnswerverifiedShow Answer

When workers perceive they are being treated fairly on the job, they are most likely to

Correct AnswerverifiedShow Answer

Expectancy theory suggests that people are motivated by how much they want something and how likely they think they are to get it.

Correct AnswerverifiedShow Answer

Job ______ is the opposite of job

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According to goal-setting theory, which of the following is necessary for goals to create high motivation and performance?

Correct AnswerverifiedShow Answer

Define and explain the four types of reinforcement, including their effect on behavior.Give examples of each from your own experiences.

Correct AnswerverifiedThe four types are:Positive reinforceme...View AnswerShow Answer

Motivation can be directly observed in another's behavior.

Correct AnswerverifiedShow Answer

Even when he started his first job, Galen was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job.Galen probably has a

Correct AnswerverifiedShow Answer

A manager should administer punishment in public because the embarrassment amplifies the punishment and therefore its effectiveness.

Correct AnswerverifiedShow Answer

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McClelland focused on three needs: power...
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The four types are:
Positive reinforceme...
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