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Exam 3: Job Satisfaction

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Question 31

Multiple Choice

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Helping others and working on moral causes are examples of which of the following work value categories?

A) Supervision
B) Coworkers
C) Status
D) Promotions
E) Altruism

F) A) and B)
G) All of the above

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Question 32

Multiple Choice

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When restaurant servers,flight attendants,and retail salespeople hide their true feelings and "put on a happy face",it is an example of:

A) satisfaction.
B) engagement.
C) emotional labor.
D) mood swings.
E) affective labor.

F) A) and B)
G) B) and E)

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Question 33

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When a company has the executives wait to receive bonuses until everyone else in the organization has received one,_____ is likely to increase.

According to the job characteristics theory,the degree to which carrying out the activities required by the job provides the worker with clear information about how well he/she is performing is known as:

Grouchy is an example of which type of mood?

Utilizing ability and experiencing freedom,independence,intellectual stimulation,creative expression,and a sense of achievement are examples of which of the following work value categories?

According to the job characteristics theory,the degree to which the job requires completing a whole,identifiable,piece of work from beginning to end with a visible outcome is known as:

According to the text,to many of us,high levels of _____ are the difference between "having a long leash" and being "micromanaged."

Job satisfaction has a _____ correlation with counterproductive behavior.

Having prestige,power over others,and fame are examples of which of the following work value categories?

According to the job characteristics theory,the degree to which the job provides freedom,independence,and discretion to the individual performing the work is known as:

States of feeling that are often intense,can last for only a few minutes,and are clearly directed at and caused by a person or circumstance,are known as:

According to the job characteristics theory,the degree to which employees have strong needs for personal accomplishments or developing themselves beyond where they currently are is known as:

Mood and emotions can be responsible for the ebbs and flows in satisfaction levels.

Russell is a law enforcement officer in a high crime district who has been instrumental in the declining crime rate.Russell is experiencing:

When one person can "catch" or "be infected by" the emotions of another person,it is called:

According to the value-percept theory of job satisfaction,which of the following is NOT a facet of job satisfaction?

The degree to which the job requires completing a whole,identifiable,piece of work from beginning to end with a visible outcome refers to significance.