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A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity.

A) True
B) False

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Which of the following business ideas is not using AI?


A) Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million.
B) McDonald's unveils a robot that cleans and tidies the restaurant, while also asking guests if it can take their trays to the trash.
C) Starbucks creates a system that works like a hand and lifts and moves the mixing pots for the coffees to and from the coffee machines to the counters.
D) Golf courses create an automated golf cart that can offer swing suggestions, club suggestions, and even navigate the course for the driver.

E) None of the above
F) All of the above

Correct Answer

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Which of the following is considered the input in the systems thinking example of a DSS?


A) TPS
B) what-if
C) optimization
D) forecasts

E) B) and C)
F) A) and D)

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At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?


A) operational level
B) managerial level
C) strategic level
D) All of these are correct.

E) A) and D)
F) B) and C)

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What is used to control the flow of a process?


A) BPMN event
B) BPMN activity
C) BPMN flow
D) BPMN gateway

E) None of the above
F) All of the above

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Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

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Decision-making skills are essential for...

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What is the flow that a systems thinking approach using a TPS would follow?


A) Streamlining (Input) - CRUD, Calculate (Process) - Reports (Output) .
B) Source Documents (Input) - Optimization Analysis (Process) - (Feedback) - (Output) .
C) Source Documents (Input) - CRUD, Calculate (Process) - Reports (Output) - (Feedback) .
D) Selling Documents (Input) - Cycle Time (Process) - Reports (Output) - (Feedback) .

E) B) and D)
F) A) and B)

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What type of measurement uses market share as a KPI?


A) fuzzy logic measurement
B) external measurement
C) neural network measurement
D) internal measurement

E) B) and C)
F) None of the above

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Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.

A) True
B) False

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What encompasses all the information contained within a single business process or unit of work and has a primary purpose of supporting the performance of daily operational or structured decisions?


A) OLTP
B) OLAP
C) analytical information
D) transactional information

E) All of the above
F) A) and D)

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Which of the below represents business processes you would find in the human resources department?


A) Hiring employees
B) Enrolling employees in benefit plans
C) Tracking vacation and sick time
D) All of these are correct.

E) C) and D)
F) None of the above

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What is represented by arrows in a business process model?


A) BPMN event
B) BPMN activity
C) BPMN flow
D) BPMN gateway

E) A) and C)
F) None of the above

Correct Answer

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What is a virtual workplace?


A) the viewing of the physical world with computer-generated layers of information added to it
B) a wearable computer with an optical head-mounted display (OHMD)
C) uses technology allowing humans to interact with a computer through bodily sensations and movements
D) a work environment that is not located in any one physical space

E) C) and D)
F) B) and C)

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What uses technology allowing humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket?


A) augmented reality
B) Google Glass
C) haptic interface
D) virtual reality

E) B) and C)
F) C) and D)

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How does a DSS typically differ from an EIS?


A) EIS requires data from external sources to support unstructured decisions; DSS typically use internal sources to support semistructured decisions.
B) DSS typically use external sources, and EIS use internal sources to support decisions.
C) DSS never use external sources.
D) EIS always use internal sources to support structured decisions.

E) A) and B)
F) B) and C)

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Which of the following is a potential feature of a digital dashboard?


A) a hot list of KPIs refreshed every 15 minutes
B) a running line graph of planned versus actual production for the past 24 hours
C) a graph of stock market prices
D) All of these are correct.

E) All of the above
F) A) and C)

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MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

A) True
B) False

Correct Answer

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As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?


A) slice-and-dice
B) pivot
C) drill-down
D) consolidation

E) None of the above
F) B) and D)

Correct Answer

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What is represented by a diamond shape in a business process model?


A) BPMN event
B) BPMN activity
C) BPMN flow
D) BPMN gateway

E) B) and C)
F) A) and C)

Correct Answer

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Which of the following is offered by a digital dashboard?


A) consolidation
B) drill-down
C) slice-and-dice
D) All of these are correct.

E) A) and B)
F) A) and C)

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