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A ________ structure makes perfect sense for a small organization because employees can come and go with no major ripple effects on the organization.


A) bureaucratic
B) matrix
C) multi-divisional
D) simple
E) geo-demographic

F) B) and D)
G) A) and B)

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Current research suggests that


A) the narrower the span of control, the more productive employees become.
B) a moderate span of control is best for an organization's productivity.
C) spans of control in organizations have decreased significantly in recent years.
D) a wide span of control requires organizations to hire many managers.
E) a wide span of control is especially important if the manager has more skill than the subordinates.

F) B) and D)
G) None of the above

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Which of the following actions is necessary when a company is hiring and firing at the same time?


A) having honest and frequent communication with layoff survivors
B) providing more money to layoff survivors
C) providing more salaries to layoff survivors
D) providing higher salaries to new employees
E) providing better jobs for new employees

F) C) and E)
G) B) and C)

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Ed's Traditional Trail creates authentic supplies for historical reenactors. The business has used and perfected the same techniques to make its products for decades, and it has had a limited but loyal pool of customers since it began. Angie's Apps creates computer software applications for an ever-changing clientele. The products they create and technology used to create them evolves constantly. Identify if Ed's and Angie's operate in stable or dynamic environments, and explain how the environment influences organizational structure.

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Student answers will vary but should dem...

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A bureaucratic structure is an organizational form that exhibits many of the facets of the ________ organization.


A) simple
B) global
C) adaptive
D) organic
E) mechanistic

F) None of the above
G) B) and E)

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As companies become larger, they tend to use a combination of specialization, formalization, and centralization to control their activities, thereby becoming more mechanistic in nature.

A) True
B) False

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At Buddy's Bird Barn, every employee has to consult Buddy before completing any sale, and only Buddy can make decisions about purchasing and advertising. These rules represent ________ at Buddy's Bird Barn.


A) specialization
B) centralization
C) formalization
D) span of control
E) chain of command

F) None of the above
G) B) and C)

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________ formally dictates how jobs and tasks are divided and coordinated between individuals and groups within the company.


A) The span of control
B) Formalization
C) Centralization
D) An organizational structure
E) The chain of command

F) A) and E)
G) A) and B)

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Many small companies evolve into functionally based structures as they grow larger.

A) True
B) False

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Which of the following examples illustrates a client structure?


A) Ayden's Printing has 18 employees that all report to Ayden.
B) Motor Monster has a pistons division, a manifold division, and a gasket division.
C) Stone Farms has a restaurant division, a supermarket division, and a festival division.
D) BG Limited has a Pacific Northwest division, a Midwest division, and a Northeast Division.
E) Lighting Landing has a marketing department, a lending department, and a warranty department.

F) C) and E)
G) B) and E)

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Which of the following statements about companies that adopt a differentiation strategy is True?


A) They believe that people will pay more for a product that is unique in some way.
B) Their focus is on being as efficient as they can be.
C) They rely on selling products at the lowest possible cost.
D) They are more likely to take a mechanistic approach to organizational design.
E) They concentrate on developing large quantities of the same product, thereby providing cost advantages to their customers.

F) A) and B)
G) C) and D)

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A ________ structure is a flat organization with one person as the central decision-making figure.


A) functional
B) product
C) client-based
D) simple
E) matrix

F) B) and C)
G) None of the above

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SB Stationary is the low-cost producer of one type of standard notepad. Given that it operates in a fairly stable environment, the company focuses on making its product as efficiently as possible. Which of the following approaches to organizational design is likely to be appropriate for SB Stationary?


A) multi-divisional
B) mechanistic
C) organic
D) global
E) matrix

F) B) and E)
G) A) and D)

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Very Nice Curtains is planning to restructure their business. How will this most likely affect their employees in the short-term?


A) Trust will decline quite a bit.
B) Task performance will increase.
C) Stress will remain unchanged.
D) Confusion will decline slightly.
E) Learning will increase greatly.

F) A) and B)
G) A) and C)

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Company strategy refers to


A) the method by which an organization transforms inputs into outputs.
B) the degree to which tasks in an organization are divided into separate jobs.
C) customers, competitors, suppliers, distributors, and other factors external to the firm.
D) an organization's objectives and goals and how it tries to capitalize on its assets to make money.
E) how jobs and tasks are divided and coordinated between individuals and groups within the company.

F) C) and D)
G) All of the above

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Briefly describe the effect of restructuring on job performance and organizational commitment.

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Research suggests that restructuring has...

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At Pleasant Pools Inc., there is a total focus on providing care and satisfaction to each customer. In the Prominent Clients division, each manager is assigned 3 employees to supervise, whereas in the Component Assembly division, each manager supervises about 15 employees. The Prominent Clients division managers can be described as having ________ as opposed to ________ for the Component Assembly division managers.


A) a narrow span of control; a wide span of control
B) a wide span of control; a narrow span of control
C) narrow centralization; tall centralization
D) tall formalization; flat formalization
E) flat formalization; tall formalization

F) C) and D)
G) A) and B)

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The degree to which a job requires a number of different activities involving a number of different skills and talents is referred to as


A) task identity.
B) variety.
C) task significance.
D) autonomy.
E) feedback.

F) All of the above
G) A) and D)

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________ is the process of changing an organizational structure.


A) Restructuring
B) Structuring
C) Centralizing
D) Formalization
E) Layoff

F) C) and E)
G) A) and B)

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The managers at Microfab meet and realize that they have huge costs associated with training new employees, difficulty finding someone who can take the place of lost employees, and lower productivity than they would prefer from each employee. What can they do to address this issue?


A) decrease the amount of control managers have over employees
B) decrease the number of tasks each employee performs
C) increase the number of tasks each employee performs
D) increase the number of employees under each manger
E) train the new employees themselves

F) C) and D)
G) A) and D)

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