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Exam 8: Enterprise Applications: Business Communications

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Question 131

Multiple Choice

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Which of the following is not one of the three most common core ERP components focusing on internal operations?

A) Accounting and finance
B) Production and materials management
C) Business intelligence
D) Human resources

E) None of the above
F) A) and D)

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Question 132

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Inventory turnover is an unfilled customer order for a product that is out of stock.

A) True
B) False

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Question 133

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SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Logistics controls processes inside a company (warehouse logistics)and outside a company (transport logistics)and focuses on the physical execution part of the supply chain.

Drones are unmanned aircraft that can fly autonomously, or without a human.

Supply chain visibility is the ability to view all areas up and down the supply chain

RFID uses electronic tags and labels to identify objects wirelessly over short distances.

Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Where would you find the suppliers' suppler in a typical supply chain?

RFM stands for Regency, Frequency, and Monetary.

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Which of the following is one of the business areas of supply chain management?

Which question below represents a CRM reporting technology example?

Outbound logistics distributes goods and services to customers.

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Middleware translates information between disparate systems.

What is the primary difference between contact management and opportunity management?