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Exam 3: Assessing the Internal Environment of the Firm

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Question 61

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Amazon Prime is credited for helping to increase the Amazon stock price by nearly 300 percent from 2008 to 2010. This competitive advantage is known as

A) causal ambiguity.
B) product rarity.
C) service validity.
D) substitutability.

E) B) and D)
F) B) and C)

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Question 62

Multiple Choice

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A crash R&D program by one firm cannot replicate a successful technology developed by another firm, when research findings cumulate. This is an example of

A) social complexity.
B) physical uniqueness.
C) path dependency.
D) causal ambiguity.

E) A) and D)
F) A) and C)

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Question 63

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Explain the difference between tangible and intangible resources. Provide an example of each.

Employees will be able to obtain a proportionately high level of profits they generate (relative to the firm) if

Intangible resources of a firm refer to its capacity to deploy tangible resources over time and leverage those resources effectively.

There are two levels of relationships among value-chain activities. Discuss the differences and provide an example of each.

An executive states that HR must be a true partner of the business, with a deep and up-to-date understanding of business realities and objectives, and must ensure HR initiatives fullysupport them at all points of the value chain. This is an example of

Information technology (IT) can also play a key role in enhancing the value that a company can provide its customers and, in turn, increasing its own revenues and profits. IT is an activitywithin the support activities of general administration.

Ashley Furniture controls all steps of its distribution systems, developing specific competencies that are difficult to match. They are using ________ to build sustainable advantage.