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For businesses facing complex and turbulent business environments,which of the following is true?


A) Goals and objectives that are uncertain prevent opportunism.
B) Traditional strategic controls are usually inappropriate.
C) Complacency about predetermined milestones can prevent adaptability.
D) Detailed plans are needed to maintain order.

E) A) and B)
F) A) and C)

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Behavioral controls are aspects of strategic change that involve finding the appropriate ________ and ________ among the culture,rewards,and boundaries of the firm.


A) balance;alignment
B) measure;balance
C) alignment;balance
D) measure;outcome

E) A) and B)
F) A) and C)

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Contemporary approaches to strategic control rely primarily on


A) feedback controls.
B) single-loop learning.
C) double-loop learning.
D) comparative learning.

E) None of the above
F) A) and D)

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Effective short-term objectives should be ________ and ________.


A) specific;measurable
B) achievable;not challenging
C) motivating;not limiting
D) time defined;not limiting

E) A) and B)
F) All of the above

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In addition to traditional institutional investors,a growing set of activist investors aggressively pressure firm managers for major changes.These activist investors include individual investors,such as ________,and activist investor funds,such as ________.


A) CalPERS;Bill Gates
B) ValuAct;Trian
C) Berkshire Hathaway;Warren Buffet.
D) Carl Icahn;Pershing Square.

E) A) and D)
F) A) and C)

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Continuous monitoring,in the contemporary approach,is beneficial because


A) it reduces time lags.
B) it increases the time it takes to detect changes in the competitive environment.
C) organizational flexibility is reduced.
D) organization response time is increased.

E) C) and D)
F) A) and B)

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Contemporary strategic controls involve comparing actual performance to predetermined goals.

A) True
B) False

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Informational controls involve the balance and alignment of the culture,rewards,and boundaries of a firm.

A) True
B) False

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Research has shown that executives who have large holdings of stock in their firm are more likely to have diversification strategies more consistent with shareholder interests,like increasing long-term returns.

A) True
B) False

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Zappos and Amazon focus on customer service.What purpose does this serve in terms of attaining behavioral control?


A) It uses culture to sustain their primary source of competitive advantage.
B) It uses rewards and incentives to sustain corporate culture.
C) It demonstrates to employees the importance of articulating explicit goals and objectives.
D) It gives management more control over employees.

E) B) and C)
F) C) and D)

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Which of the following is not one of the characteristics of reward and incentive systems?


A) They represent a poor means of influencing the culture of an organization.
B) They focus efforts on high priority tasks.
C) They motivate high levels of individual and collective task performance.
D) They represent an effective control mechanism.

E) A) and B)
F) A) and C)

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The Lending Club removed CEO Renaud Laplanche in 2016.Hans Morris,the company executive chairman,lauded him,saying his entrepreneurial spirit was critical to the success of the firm.But he also signaled the board was removing Mr.Laplanche because he had failed to build a strong control system and culture,stating that as a public company that provides a financial service,Lending Club must meet the industry high standards of transparency and disclosure.This kind of dismissal signals what message to the public?


A) Mr.Laplanche was not a creative entrepreneur.
B) The board of directors is active and engaged.
C) The board of directors needed a scapegoat to cover up their ineffectiveness.
D) Mr.Laplanche was dishonest.

E) None of the above
F) B) and D)

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In principal-principal conflicts (conflicts between controlling shareholders and minority shareholders) ,the ownership (of equity) is


A) widely dispersed.
B) controlled almost completely by management.
C) concentrated.
D) often held by employee stock ownership programs.

E) None of the above
F) A) and B)

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In order to have effective board operations,firms need to cultivate engaged and committed boards.

A) True
B) False

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Effectively implementing strategy requires manipulating three key control levers: culture,rewards,and boundaries.What are the compelling reasons for an increased emphasis on culture and rewards in a system of behavior controls?

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There are two compelling reasons for an ...

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Rules and regulations are examples of ________ and ________.


A) controls;behaviors
B) controls;norms
C) boundaries;behaviors
D) boundaries;constraints

E) All of the above
F) A) and B)

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In trying to assure that managerial actions lead to shareholder value maximization,a risk can come about if the market value of a firm becomes less than its book value.The risk is


A) it becomes an attractive takeover target.
B) the firm will be delisted by the stock exchange.
C) the Securities and Exchange Commission will not allow it to declare dividends until the market value exceeds the book value.
D) the firm will be unable to service its debt.

E) C) and D)
F) A) and D)

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Andy Grove,former CEO and cofounder of Intel,encouraged openness by not having many of the trappings of success.This is an example of evolving from boundaries to rewards and culture by


A) hiring people who identify with the dominant values of the organization.
B) developing managerial role models.
C) maximizing training and indoctrination.
D) aligning rules with organizational goals and objectives.

E) None of the above
F) B) and C)

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Which of the following is not a reason analyst recommendations are often more optimistic than warranted by an objective analysis of the facts?


A) Many analysts fail to grasp the gravity of the problems facing a company.
B) Sell recommendations generate lower commissions than buy recommendations.
C) The firms for which analysts work may have lucrative investment banking relationships with the firm.
D) Analysts are often pressured by their superiors to overlook negative information.

E) A) and D)
F) C) and D)

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Which of the following is not one of the characteristics of a contemporary control system?


A) It is a key catalyst for an ongoing debate about underlying data,assumptions,and action plans.
B) It must focus on constantly changing information that is strategically important.
C) It circumvents the need for face-to-face meetings among superiors,subordinates,and peers.
D) It generates information that is important enough to demand regular and frequent attention.

E) A) and B)
F) A) and C)

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