Question 1

Bailey, Inc. has discovered a number of continuing customer service issues that originate with incorrect pick lists. In which step of the Order Management Process is the problem located?

Accepted Answer

A)   Order generation
B)   Order receipt
C)   Order processing
D)   Order fulfillment
E)   Pick lists are prepared in every step of the Order Management ProcessF) A) and D)
G) A) and E) D

Question 2

APIs must conform to the ANSCI ASC X.12 standard which is commonly used in the United States.

Accepted Answer

A) True 
 B)False

Question 3

All types of firms can benefit from the use of a Warehouse Management System (WMS) . However, WMSs are best suited to which of the following?

Accepted Answer

A)   Firms with minimal warehouse operations because of the limited data capacity of a WMS.
B)   Firms with large warehousing operations because of the cost to acquire and implement a WMS.
C)   Service firms, such as architectural or accounting partnerships.
D)   Firms with extensive administrative functions, such as a credit card processing company.E) B) and D)
F) C) and D)

Question 4

The order is a key contact point between customer and supplier.

Accepted Answer

A) True 
 B)False

Question 5

To be effective, managers need input from other supply chain firms to make operational decisions affecting the supply chain and their individual firm.

Accepted Answer

A) True 
 B)False

Question 6

The exchange of information in the supply chain need not include everyone in the supply chain. Only transportation providers and the subject firm are required.

Accepted Answer

A) True 
 B)False

Question 7

Blockchain and the Internet of Things (IoT) are two impactful applications that will affect the future role of information.

Accepted Answer

A) True 
 B)False  True

Question 8

Manufacturers and retailers of consumer products benefit from bar code adoption because bar codes are labor saving technology.

Accepted Answer

A) True 
 B)False

Question 9

Data capture is the process by which data enters an information system

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is FALSE concerning Electronic Data Interchange (EDI)

Accepted Answer

A)   Each EDI document serves the same function as its paper-based equivalent.
B)   There is a single, universal standard available to be adopted by individual firms, industries, and regions of the world.
C)   EDI messages are structured because both parties must adhere to a standardized, predetermined format for each document.
D)   EDI is a one-way communication standard designed to exchange structured computer-to-computer messages.
E)   EDI messages are typically transaction related documents such as purchase orders, invoices, order status inquiries, shipment information, and others.F) D) and E)
G) B) and D)

Question 11

Lilly's Lettuce wants to track each individual head of lettuce from the farm to the retailer. Data is gathered after each head of lettuce is washed, tagged, wrapped and packed in a box containing 23 other heads of Lilly's Lettuce. In this instance, the best tool to use would be bar codes.

Accepted Answer

A) True 
 B)False

Question 12

In the case of RFID implementation at the individual item level there are social concerns with

Accepted Answer

A)   the added energy costs and batteries used by the chips.
B)   the added labor costs associated with reading all of the tags.
C)   the issue of privacy.
D)   the issue of governmental control and surveillance.E) A) and B)
F) All of the above

Question 13

Supply chain strategy should be determined and defined prior to developing the corporate strategy.

Accepted Answer

A) True 
 B)False

Question 14

__________ starts with the initial contact between customer and supplier. It ends with the delivery of the order and subsequent after-sales service.

Accepted Answer

A)   Customer service
B)   Vendor management
C)   Order management
D)   Coordinated inventory deploymentE) None of the above
F) A) and C)

Question 15

_______ was one of the first to mandate its most important suppliers use passive RFID chips.

Accepted Answer

A)   Department of Defense
B)   Macy's
C)   Walmart
D)   Bloomindales'E) None of the above
F) A) and B)

Question 16

In general, the smaller the unit receiving RFID tags (individual items versus a pallet), the greater the cost of implementation.

Accepted Answer

A) True 
 B)False  True

Question 17

Connectivity gaps inherent in Electronic Data Interchange (EDI) transmissions, as well as delays caused by batching EDI transmission, cause shippers to act on stale or inaccurate information.

Accepted Answer

A) True 
 B)False

Question 18

Supply chain management relies on timely information to minimize costs and optimize customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 19

Like RFID technology, bar codes store data in a chip.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following strategies as described by Porter places the greatest pressure on the supply chain?

Accepted Answer

A)   Stuck in the middle
B)   Cost leadership
C)   DifferentiationD) B) and C)
E) All of the above

Exam 3: The Role of Information in Supply Chains

Bailey, Inc. has discovered a number of continuing customer service issues that originate with incorrect pick lists. In which step of the Order Management Process is the problem located?

Correct AnswerverifiedD

APIs must conform to the ANSCI ASC X.12 standard which is commonly used in the United States.

Correct AnswerverifiedShow Answer

All types of firms can benefit from the use of a Warehouse Management System (WMS) . However, WMSs are best suited to which of the following?

Correct AnswerverifiedShow Answer

The order is a key contact point between customer and supplier.

Correct AnswerverifiedShow Answer

To be effective, managers need input from other supply chain firms to make operational decisions affecting the supply chain and their individual firm.

Correct AnswerverifiedShow Answer

The exchange of information in the supply chain need not include everyone in the supply chain. Only transportation providers and the subject firm are required.

Correct AnswerverifiedShow Answer

Blockchain and the Internet of Things (IoT) are two impactful applications that will affect the future role of information.

Correct AnswerverifiedTrue

Manufacturers and retailers of consumer products benefit from bar code adoption because bar codes are labor saving technology.

Correct AnswerverifiedShow Answer

Data capture is the process by which data enters an information system

Correct AnswerverifiedShow Answer

Which of the following statements is FALSE concerning Electronic Data Interchange (EDI)

Correct AnswerverifiedShow Answer

Lilly's Lettuce wants to track each individual head of lettuce from the farm to the retailer. Data is gathered after each head of lettuce is washed, tagged, wrapped and packed in a box containing 23 other heads of Lilly's Lettuce. In this instance, the best tool to use would be bar codes.

Correct AnswerverifiedShow Answer

In the case of RFID implementation at the individual item level there are social concerns with

Correct AnswerverifiedShow Answer

Supply chain strategy should be determined and defined prior to developing the corporate strategy.

Correct AnswerverifiedShow Answer

__________ starts with the initial contact between customer and supplier. It ends with the delivery of the order and subsequent after-sales service.

Correct AnswerverifiedShow Answer

_______ was one of the first to mandate its most important suppliers use passive RFID chips.

Correct AnswerverifiedShow Answer

In general, the smaller the unit receiving RFID tags (individual items versus a pallet), the greater the cost of implementation.

Correct AnswerverifiedTrue

Connectivity gaps inherent in Electronic Data Interchange (EDI) transmissions, as well as delays caused by batching EDI transmission, cause shippers to act on stale or inaccurate information.

Correct AnswerverifiedShow Answer

Supply chain management relies on timely information to minimize costs and optimize customer satisfaction.

Correct AnswerverifiedShow Answer

Like RFID technology, bar codes store data in a chip.

Correct AnswerverifiedShow Answer

Which of the following strategies as described by Porter places the greatest pressure on the supply chain?

Correct AnswerverifiedShow Answer

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True

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