Question 1

The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is ____.

Accepted Answer

A)   at the first available time in the weekly schedule
B)   early in the day
C)   late in the day
D)   on the same day and time each week
E)   at noon so the patient does not have to take off workF) All of the above
G) A) and E)

Question 2

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

Accepted Answer

A)   Recall notice
B)   Reminder call
C)   Appointment card
D)   Reminder mailing
E)   SuperbillF) C) and E)
G) A) and D)

Question 3

The appointment scheduling system that groups similar appointments together during the day or week is ____.

Accepted Answer

A)   wave scheduling
B)   combination scheduling
C)   time-specified scheduling
D)   double-booking
E)   cluster schedulingF) None of the above
G) A) and C) E

Question 4

A disadvantage of the wave scheduling system is that ____.

Accepted Answer

A)   it assumes that two patients will actually be seen by the physician within the scheduled period
B)   it prevents the medical assistant from pulling the patient's charges before they arrive.
C)   patients become annoyed or angry when they realize that they have appointments at the same time as other patients
D)   patients may have a considerable wait before seeing the physician
E)   it does not allow flexibility to work with patients who arrive late for their appointmentsF) A) and B)
G) All of the above

Question 5

What is the best way to handle a physician who consistently throws off the office schedule by returning late from lunch?

Accepted Answer

A)   Organize the entire office staff to be late for work one day
B)   Reprimand the physician for being rude and inconsiderate
C)   At a staff meeting, demand that the physician start being more punctual
D)   Have the entire staff threaten to quit if the physician does not start being more prompt
E)   Avoid scheduling patients for the first appointment after lunch when possibleF) B) and E)
G) B) and C)

Question 6

A patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment?

Accepted Answer

A)   5 minutes
B)   15 minutes
C)   20 minutes
D)   30 minutes
E)   45 minutesF) C) and D)
G) A) and E)

Question 7

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Accepted Answer

The answer of Mr. Jones just completed his annual physical...

Question 8

You have been asked to schedule a patient for an outpatient surgical procedure. Before you choose the facility or surgeon, you should ____.

Accepted Answer

A)   talk with the patient to find convenient appointment times
B)   ask the patient if she would rather schedule the appointment herself
C)   ask the patient to verify the exact procedure to be performed
D)   determine the day and time the procedure must be done.
E)   Est Time: 0-1 minuteF) D) and E)
G) A) and E)

Question 9

A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n)  ____.

Accepted Answer

A)   itinerary
B)   locum tenens
C)   agenda
D)   program
E)   rosterF) B) and E)
G) D) and E)

Question 10

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Accepted Answer

agenda

Question 11

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

Accepted Answer

The answer of Prior to scheduling appointments, you need to...

Question 12

A patient with diabetes whose blood sugar falls too low may experience ____.

Accepted Answer

A)   pain
B)   fever
C)   diarrhea.
D)   confusion
E)   shortness of breathF) All of the above
G) B) and D) D

Question 13

Most patients are willing to wait no more than ____ minutes to be seen by a physician.

Accepted Answer

A)   20
B)   30
C)   45
D)   60
E)   90F) B) and C)
G) A) and D)

Question 14

Because the appointment book is considered a(n) ________ record, entries must be clear and easy to read.

Accepted Answer

The answer of Because the appointment book is considered a(n)...

Question 15

During the monthly staff meeting, you are responsible for taking detailed notes so you can prepare the report of what was discussed and decided upon at the meeting. These notes are known as the ________ of the meeting.

Accepted Answer

The answer of During the monthly staff meeting, you are...

Question 16

In some specialties, patients may be booked weeks or months ahead in ____ scheduling.

Accepted Answer

A)   cluster
B)   advance
C)   time-specified
D)   wave
E)   modified-waveF) A) and B)
G) A) and C)

Question 17

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

Accepted Answer

The answer of A practice that needs flexibility to allow...

Question 18

For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?

Accepted Answer

A)   Recall notice
B)   Reminder call
C)   Appointment card
D)   Reminder mailing
E)   SuperbillF) A) and E)
G) A) and D)

Question 19

The appropriate procedure to follow for a patient who misses an appointment is to ____.

Accepted Answer

A)   notify the patient that she will be charged for the missed appointment and interest will be applied.
B)   refuse to reschedule an appointment for the patient
C)   document the no-show in the appointment book and in the patient's chart
D)   schedule another appointment for the patient, but tell her the appointment will be cancelled if she does not call the day before to confirm it
E)   call the patient and ask her why she did not come in for her appointmentF) B) and E)
G) A) and E)

Question 20

What is the standard abbreviation for an electrocardiogram?

Accepted Answer

A)   ELCG
B)   EG
C)   ECG
D)   ECAG
E)   ECGMF) D) and E)
G) C) and D)

Exam 16: Schedule Management

The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is ____.

Correct AnswerverifiedShow Answer

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

Correct AnswerverifiedShow Answer

The appointment scheduling system that groups similar appointments together during the day or week is ____.

Correct AnswerverifiedE

A disadvantage of the wave scheduling system is that ____.

Correct AnswerverifiedShow Answer

What is the best way to handle a physician who consistently throws off the office schedule by returning late from lunch?

Correct AnswerverifiedShow Answer

A patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment?

Correct AnswerverifiedShow Answer

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Correct AnswerverifiedShow Answer

You have been asked to schedule a patient for an outpatient surgical procedure. Before you choose the facility or surgeon, you should ____.

Correct AnswerverifiedShow Answer

A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) ____.

Correct AnswerverifiedShow Answer

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Correct Answerverifiedagenda

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

Correct AnswerverifiedShow Answer

A patient with diabetes whose blood sugar falls too low may experience ____.

Correct AnswerverifiedD

Most patients are willing to wait no more than ____ minutes to be seen by a physician.

Correct AnswerverifiedShow Answer

Because the appointment book is considered a(n) ________ record, entries must be clear and easy to read.

Correct AnswerverifiedShow Answer

During the monthly staff meeting, you are responsible for taking detailed notes so you can prepare the report of what was discussed and decided upon at the meeting. These notes are known as the ________ of the meeting.

Correct AnswerverifiedShow Answer

In some specialties, patients may be booked weeks or months ahead in ____ scheduling.

Correct AnswerverifiedShow Answer

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

Correct AnswerverifiedShow Answer

For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?

Correct AnswerverifiedShow Answer

The appropriate procedure to follow for a patient who misses an appointment is to ____.

Correct AnswerverifiedShow Answer

What is the standard abbreviation for an electrocardiogram?

Correct AnswerverifiedShow Answer

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agenda

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