Question 1

A Theory Y manager is different from a Theory Y manager in that the former:

Accepted Answer

A)  does not realize self-actualization needs.
B)  assumes that the average worker prefers to be directed.
C)  promotes the high power-distance culture.
D)  assumes that workers need to be monitored.
E)  assumes that workers like to work.F) A) and B)
G) All of the above

Question 2

Which of the following is stated by the expectancy theory?

Accepted Answer

A)  A person who does not believe that he/she is likely to get something is likely to go against all odds.
B)  A person who wants something and has reasons to be optimistic is likely to be highly motivated.
C)  How much people are willing to contribute to an organization depends on their assessment of the fairness,or equity,of the rewards they will receive in exchange.
D)  Employees need to be involved in all aspects of company decision making to keep them motivated.
E)  In a fair situation,a person receives rewards proportional to the contribution he or she makes to the organization.F) B) and C)
G) A) and B)

Question 3

What is an advantage associated with job rotation?

Accepted Answer

A)  It increases job turnover.
B)  It reduces the boredom created by specialization of tasks.
C)  It allows employees to choose their preferred work hours.
D)  It enables employers to add more tasks to a job instead of treating each task as separate.
E)  It allows two people to work on one job.F) B) and C)
G) A) and C)

Question 4

McGregor's Theory X corresponds to:

Accepted Answer

A)  the traditional view of management.
B)  the humanistic view of management.
C)  Herzberg's hygiene factors.
D)  Herzberg's motivational factors.
E)  the equity theory.F) D) and E)
G) A) and C)

Question 5

Which of the following options is likely to be most effective for retaining employees who are trying to juggle their work duties with other responsibilities and needs?

Accepted Answer

A)  Job enhancement
B)  Job sharing
C)  Job enrichment
D)  Job rotation
E)  Job hoppingF) A) and D)
G) A) and C)

Question 6

Low morale is likely to result in _____.

Accepted Answer

A)  high productivity
B)  low turnover
C)  absenteeism
D)  high motivation
E)  loyaltyF) A) and D)
G) B) and D)

Question 7

Maslow's theory maintains that:

Accepted Answer

A)  hygiene factors,which relate to the work setting and not to the content of the work,include adequate wages.
B)  the more basic needs at the bottom of the hierarchy must be satisfied before higher-level goals can be pursued.
C)  security needs must be fulfilled before physiological needs.
D)  social needs must be fulfilled before security needs.
E)  needs that are fulfilled cannot be triggered under any circumstance.F) A) and D)
G) None of the above

Question 8

In the context of Herzberg's two-factor theory,which of the following statements is true?

Accepted Answer

A)  They include achievement,recognition,involvement,responsibility,and advancement.
B)  They do not necessarily motivate employees to excel.
C)  They relate to the content of the work itself.
D)  Their presence causes high turnover.
E)  Their absence does not lead to dissatisfaction.F) A) and B)
G) B) and C)

Question 9

Theory Z was first described by _____.

Accepted Answer

A)  Frederick Taylor
B)  Lillian Gilbreth
C)  Abraham Maslow
D)  William Ouchi
E)  Douglas McGregorF) B) and C)
G) A) and D)

Question 10

According to _____,how much people are willing to contribute to an organization depends on their assessment of the fairness,or equity,of the rewards they will receive in exchange.

Accepted Answer

A)  Theory X
B)  Theory Y
C)  Theory Z
D)  the equity theory
E)  the expectancy theoryF) A) and C)
G) A) and B)

Question 11

Which of the following is a flexible scheduling strategy?

Accepted Answer

A)  Job enhancement
B)  Job sharing
C)  Job enrichment
D)  Job rotation
E)  Job hoppingF) A) and B)
G) A) and C)

Question 12

A compressed workweek is:

Accepted Answer

A)  a system that allows employees to choose their starting and ending times as long as they are at work during a specified core time.
B)  when two people do one job.
C)  when a company shortens the work hours through the week to avoid layoffs.
D)  a system that allows employees to choose to work part of a week from home.
E)  a four-day or shorter period in which employees work 40 hours.F) A) and B)
G) B) and C)

Question 13

What is an advantage of allowing employees to telecommute?

Accepted Answer

A)  It allows employees to work extra hours and enjoy a three-day weekend.
B)  It helps companies to add more tasks to a job instead of treating each task as separate.
C)  It helps reduce overhead costs for businesses.
D)  It reduces security risks.
E)  It helps in the initiation of job enlargement programs.F) B) and E)
G) B) and D)

Question 14

Which of the following ideas is a criticism against Skinner's theory?

Accepted Answer

A)  In general,punishing inappropriate behavior is a more effective way to modify behavior than rewarding appropriate behavior.
B)  A person who wants something and has reasons to be optimistic is not always motivated.
C)  How much people are willing to contribute to an organization does not always depend on their assessment of the fairness,or equity,of the rewards they will receive in exchange.
D)  Punishing unacceptable behavior may provide quick results but may lead to increased turnover.
E)  The concept of behavior modification fails to explain the existence of company politics.F) C) and E)
G) A) and B)

Question 15

High morale contributes to:

Accepted Answer

A)  high levels of absenteeism.
B)  high levels of turnover.
C)  high costs of operation.
D)  high occurrences of groupthink.
E)  high returns to stakeholders.F) A) and E)
G) B) and D)

Question 16

An inner drive that directs a person's behavior toward goals is called _____.

Accepted Answer

A)  a reward
B)  a need
C)  motivation
D)  morale
E)  an incentiveF) All of the above
G) B) and C)

Question 17

_____ is the satisfaction of some need.

Accepted Answer

A)  A problem
B)  Motivation
C)  A desire
D)  Morale
E)  A goalF) A) and D)
G) All of the above

Question 18

Job rotation attempts to reduce the boredom created by specialization of tasks by:

Accepted Answer

A)  restricting work week to 40 hours for each employee.
B)  giving people longer breaks and more paid vacations.
C)  giving workers a variety of tasks to do on a regular basis.
D)  adding new specialized tasks to a job.
E)  having employees perform the same task over and over again.F) A) and C)
G) C) and E)

Question 19

The Hawthorne Studies were important because they:

Accepted Answer

A)  revealed the significance of social and psychological factors.
B)  confirmed that financial incentives were key to motivation.
C)  showed that workers should control the workplace.
D)  used fear as a motivator.
E)  dealt with self-actualization needs.F) A) and E)
G) All of the above

Question 20

_____ states that motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it.

Accepted Answer

A)  Expectancy theory
B)  Theory Y
C)  Theory Z
D)  Equity theory
E)  Theory XF) A) and E)
G) C) and D)

Exam 9: Motivating the Workforce

Job rotation attempts to reduce the boredom created by specialization of tasks by:

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An inner drive that directs a person's behavior toward goals is called _____.

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_____ states that motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it.

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According to _____,how much people are willing to contribute to an organization depends on their assessment of the fairness,or equity,of the rewards they will receive in exchange.

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What is an advantage associated with job rotation?

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_____ is the satisfaction of some need.

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What is an advantage of allowing employees to telecommute?

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In the context of Herzberg's two-factor theory,which of the following statements is true?

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The Hawthorne Studies were important because they:

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Which of the following is stated by the expectancy theory?

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Which of the following is a flexible scheduling strategy?

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McGregor's Theory X corresponds to:

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Low morale is likely to result in _____.

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Theory Z was first described by _____.

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A compressed workweek is:

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Maslow's theory maintains that:

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A Theory Y manager is different from a Theory Y manager in that the former:

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High morale contributes to:

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Which of the following ideas is a criticism against Skinner's theory?

Correct AnswerverifiedShow Answer

Which of the following options is likely to be most effective for retaining employees who are trying to juggle their work duties with other responsibilities and needs?

Correct AnswerverifiedShow Answer

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