Question 1

Mass transit train and bus service has peak periods of demand Monday through Friday during morning and evening rush hours.Demand for mass transit service:

Accepted Answer

A)   Fluctuates randomly
B)   Follows no discernible pattern
C)   Follows a predictable demand cycle
D)   Follows a vertical demand configuration
E)   Is dissatisfactoryF) B) and E)
G) B) and D)

Question 2

Research indicates that yield management approaches are most appropriate when a service market is targeting one large market segment.

Accepted Answer

A) True 
 B)False

Question 3

In order to manage fluctuating demand in a service business,an organization must understand all of the following EXCEPT:

Accepted Answer

A)   How to chart demand patterns
B)   Random demand fluctuations
C)   Demand patterns by market segment
D)   Predictable demand cycles
E)   Vertical demand configurationsF) C) and E)
G) All of the above

Question 4

By renting its 21 executive suites for slumber parties on the weekend,the Hyatt Regency Reston in Reston,Virginia is shifting demand to match capacity by varying its service offering.

Accepted Answer

A) True 
 B)False

Question 5

A contractor could use outsourcing as a way to adjust its capacity to meet demand.

Accepted Answer

A) True 
 B)False

Exam 13: Managing Demand and Capacity

In order to manage fluctuating demand in a service business,an organization must understand all of the following EXCEPT:

Correct Answer
verified

Mass transit train and bus service has peak periods of demand Monday through Friday during morning and evening rush hours.Demand for mass transit service:

Correct Answer
verified

By renting its 21 executive suites for slumber parties on the weekend,the Hyatt Regency Reston in Reston,Virginia is shifting demand to match capacity by varying its service offering.

Correct Answer
verified

A contractor could use outsourcing as a way to adjust its capacity to meet demand.

Correct Answer
verified

Research indicates that yield management approaches are most appropriate when a service market is targeting one large market segment.

Correct Answer
verified

Exam 13: Managing Demand and Capacity

In order to manage fluctuating demand in a service business,an organization must understand all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Mass transit train and bus service has peak periods of demand Monday through Friday during morning and evening rush hours.Demand for mass transit service:

Correct AnswerverifiedShow Answer

By renting its 21 executive suites for slumber parties on the weekend,the Hyatt Regency Reston in Reston,Virginia is shifting demand to match capacity by varying its service offering.

Correct AnswerverifiedShow Answer

A contractor could use outsourcing as a way to adjust its capacity to meet demand.

Correct AnswerverifiedShow Answer

Research indicates that yield management approaches are most appropriate when a service market is targeting one large market segment.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified